Tank sampling is the most important KPI and a critical component to identifying customer issues. Thus setting in motion a chain of scheduled, accountable and actionable events is crucial. These samplings remediate bulk tank storage issues, filtration deficiencies, onboard common rail injector and fuel system issues, and improve daily fueling practices by the end user.
Teach/Train/Coach the End User: Setting customer expectations are key and must be established early. Through expert presentation and demonstration, the customer understands the challenges of diesel fuel, from both the storage and consumption perspective. As fuel experts, we want to encourage selling practices and/or purchasing decision to be based on more than price.
If it is, the program will certainly fail long-term. Ongoing coaching will develop the necessary loyalty to create a win-win-win (customer, vendor, environment). ROI and cost analysis can and should be utilized, where applicable, to demonstrate the viability of the Precision Fuel Management program.